GET IN TOUCH

We'd love to hear from you

Please do not hesitate to contact us with any queries.

Feel free to contact us on any of the below options:

Email: fairytalesdesigns@gmail.com

Call: 083 784 0650
Whatsapp Chat: 083 781 6680
 

Facebook: 
https://www.facebook.com/designsfairytales/

41 Pell Street, Beacon Bay, East London

IMPORTANT INFORMATION:
 
SHIPPING POLICY

DOMESTIC

Once we have received your dress, it will take about another week for us to ensure that the quality is up to par and correct according to your specifications. The dress will then be shipped via standard postal services (SAPS).

 

INTERNATIONAL

Please allow up to 8 weeks for manufacturing and shipping from our suppliers. All dresses have to go through customs and be released. This takes about 2 weeks in total. 

 

QUALITY AND COLOUR

As with any imported dress, the colour might vary slightly. We do have the colour charts available on our premises and you are welcome to come and have a look and choose your colour and material.

 

All dresses go through a strict quality control check with our suppliers, as well as with us.

 

The images and the actual dress will at all times vary as the exact lace or beads are not always available. We will inform you as to any possible changes to the best of our abilities.

TERMS AND CONDITIONS

IMPORTS

If there are any delays in shipping beyond our control, we will not be held liable for this.

 

All dresses are made to represent the picture. There may be slight deviations from the design on the picture. Fairytales will not be held liable for any minor design errors on imported dresses.

 

No dresses will be imported unless the full amount owing has been received.

 

DRESS-MAKING

Once a design has been approved by the client, any additional alterations to the design of the dress will be charged accordingly. Once the material has been purchased, there may be no changes, unless they are paid for.

 

Once a dress has been cut, the client becomes liable to pay for the material used.

 

DRESS HIRING

All dresses that are hired are subject to a deposit fee. If dresses are late, there will be a deduction of R100 per day for every day that the dress is late. If dresses are damaged, a damages fee may apply.

 

IMPORT FOR HIRE

Fairytales allows you the option to import a dress for hire, provided we agree to the design.

 

All costs should be paid before the order is placed.

© 2017 by Fairytales Designs, East London

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